WE FELT A STAR DYING

Address & Directions

Accessibility

• General Information

  We are committed to creating a welcoming and accessible experience for all our visitors. If you have specific accessibility needs or questions, please contact visit@las-art.foundation in advance or speak to our on-site staff during your visit.

• Getting to Kraftwerk Berlin

  Accessible public transportation options are available.
  
  Subway
  The nearest subway station is Heinrich-Heine-Straße (Line U8). The closest wheelchair-accessible station is Jannowitzbrücke (Lines S3, S5, S7, S9, S75).
  
  Bus
  Bus lines 165 and 265 stop at Michaelkirchstraße, which is close to Kraftwerk. Please verify in advance if these buses are wheelchair accessible.
  
  For detailed route planning and up-to-date information on accessible public transport, we recommend checking the BVG website or the BVG app.
  
  By Car
  Parking is available for visitors with disabilities.
  
  Please enter through the gate on the far left of the premises on Köpenicker Straße. After entering, turn right in front of the building, then take another right to reach the parking lots.
  
  As spaces are limited, kindly inform our team at the ticket desk if you plan to park on site. While we will do our best to accommodate you, availability cannot be guaranteed at all times. If no parking is available, we appreciate your understanding in using alternative parking options nearby.

• On site

  For assistance during your visit, our staff are available to answer any questions. To request accommodation due to a medical condition or disability, please contact visit@las-art.foundation prior to your visit.
  
  Wheelchairs
  All relevant areas of the building and the art installation are accessible for visitors using wheelchairs. The main installation is located on the first floor of the building and can be reached via an elevator. The learning space Entangled Currents and the Sound Lab are located on the mezzanine floor, which is also accessible via elevator.
  
  Please follow the signage on site and ask our team for help with orientation if needed.
  
  Elevators
  There are two elevators providing access to all levels of the building from the ground floor.
  
  A smaller elevator, located near the main stairwell, accommodates up to two people standing. This elevator can be used independently.
  
  A larger elevator, suitable for wheelchairs and strollers, is situated toward the back of the ground floor. We kindly ask you to contact our team for assistance when using this elevator.

  Restrooms
  The main restrooms are located on the ground floor, to the left turn from the ticket desk. Wheelchair-accessible restrooms are located on the first floor. Follow the signage and ask our staff for assistance to access these toilets.
  
  Seating
  Seating is available on all levels of the building. If you’d like to take breaks while exploring, feel free to use the museum chairs available throughout the building.
  
  Service Animals
  Service dogs are welcome, but other animals are not permitted inside the installation.
  
  The Artwork
  The main installation is located on the first floor of the building. You can move freely throughout the space to explore the different elements. Please note that the suspended sculptures move, and that there is sound and changing lights, including flashing lights and strobe. It might be quite dark in some areas.

  A 26-minute video is housed within a large kinetic sculpture. Inside, there is a spacious circular seating area, open on one side. Wheelchair users are welcome to enter through this opening and position themselves within the ring.

  For those who prefer not to use the main seating — which requires bending down and reclining on your back — alternative seating options are available nearby or via our on-site team.

• For Visitors who are blind or have low vision

  Please note that there is no natural light in the building. The installation uses changing, artificial lighting and strobe lighting in some moments.

  We offer an audio description of Laure Prouvost’s WE FELT A STAR DYING via the GRETA app. You can find the audio description in the “Events” section of the app and download the file prior to your visit.

  The audio description consists of three parts: AD 1 and AD 3 guide you through the installation to the video and back, while AD 2 describes the video. As the audio descriptions have a rather fast pace, we recommend pausing them regularly while walking through the installation.

  Start the first AD directly at the entrance https://tinyurl.com/53w49rbb

  Press play in the GRETA app for We Felt A Star Dying

  Start this AD after the video We Felt A Star Dying https://tinyurl.com/44tsjktf

• For Visitors who are deaf or hard of hearing

  We provide closed captioning for the video and sound elements in the installation via the Panthea app. Please scan the QR codes in the installation to access this service.

• For Visitors on the Autism Spectrum

  Prepare for your visit using the social narrative, which contains photographs and short descriptions of what to expect. Our sensory map shows you where to find areas that are likely quieter and less crowded.
  
  Fidgets and earplugs are available at the ticket desk.
  
  You can visit the learning space Entangled Currents to explore tactile samples of materials used in the installation.

• Low-Sensory Hours

  Every Tuesday from 15:00 to 18:00, you can visit the installation during hours with lower intensity.
  
  During this time, the lighting is less contrasting and more consistent for better visibility, and the exhibition’s sound levels are reduced. All other elements remain unchanged, ensuring a full experience of the installation.

• Admission

  We offer discounted admission for visitors with disabilities. Holders of a ‘Schwerbehindertenausweis B’ or an international equivalent receive the discount, and accompanying persons are admitted free of charge.

FAQ

• Is there specific safety information for visiting the installation?

  Please be aware that some areas of the building may be dimly lit, and lighting conditions can change. If you prefer to visit the installation with reduced light stimulation and noise, we recommend coming during our low-sensory hours on Tuesdays from 15:00 to 18:00. For more details, please visit our accessibility section above.
  
  If you have any questions about this in advance, please contact us at any time at visit@las-art.foundation.

• Where can I buy tickets?

  Please note that we only sell tickets online. We therefore ask you to purchase your tickets in advance on our website. You can book up to 20 tickets per person. For groups of 21 or larger, please email visit@las-art.foundation to arrange your visit. It is also possible to book tickets for other people, as long as you provide their name and email address correctly.
  
  Please check the selected date and number of tickets in the shopping cart before completing the ticket purchase. It is not possible to change or cancel tickets.
  
  If you are unable to book tickets in advance, you can purchase tickets online on site via a QR code. Our visitor service team will be happy to assist you.

• What is the regular ticket price?

  A regular ticket costs 12€ (taxes included). Reduced tickets cost 8€.

• Who is entitled to a reduced ticket?

  Reduced tickets for the installation are available for students aged 18 years and over (free entry for visitors under 18), apprentices, retirees, people with disabilities, Berlin-based artists, and ‘Berlin-Ticket S’ holders upon presentation of relevant identification. Students aged 18 years and over must present their student card, trainees their certificate of training. If you are a person with disabilities, please provide a ‘Schwerbehinderteausweis B’ or an international equivalent. Berlin-based artists should show their KSK (Künstlersozialkasse) membership card.
  
  Reduced ticket: 8€

• Who gets free admission?

  Free admission is available to visitors under the age of 18, press card holders, ICOM members and persons accompanying ‘Schwerbehindertenausweis B’(or international equivalents) holders.
  
  Residents of the following addresses receive free admission: Heinrich-Heine-Straße (section Köpenicker Straße to Annenstraße), Köpenicker Straße (section Heinrich-Heine-Straße/Brückenstraße to Adalbertstraße), Michaelkirchstraße and Ohmstraße. Please book your ticket online before your visit and bring your identity card or passport and a valid registration certificate with you.

• How can I arrange tickets for large groups?

  You can purchase tickets for up to 20 people online in advance on our website. For groups of 21 or larger, please email us at visit@las-art.foundation to arrange. A group ticket costs €40 and is valid for 5 people. Please buy it online before your visit.

• Can I cancel or exchange my ticket? Can I pass my ticket on to someone else?

  Kindly note that your ticket cannot be cancelled or changed. As the tickets are not personalised, you can pass them on to someone else. Please note that in cases of reduced or free tickets, relevant identification must be presented at the door.

• Why can’t I select a certain day?

  If you are not able to select dates online, those options are already fully booked.

• Which payment methods will be accepted?

  Tickets can only be purchased online via credit card (Mastercard, Visa), debit card and PayPal. There is no option to pay cash.

• How do I present my ticket?

  Online tickets can be presented in digital or printed form. Please present your ticket at the entrance.

• Will tickets be refunded in case LAS has to close the installation?

  In case of the closing of the installation, the full ticket price will be refunded. Further expenses or damages incurred by the visitor will not be reimbursed. In the event of the closing of the installation due to force majeure (natural disasters, strikes, etc.), there is generally no entitlement to a refund of the ticket price.

• I can’t find my ticket anymore. What do I do now?

  It is possible to have the ticket resent to you. Please click on the link sent by us during the ordering process and select the “Resend” option in the ticket store.
  
  If you continue to have difficulties with this, please contact our visitor service via visit@las-art.foundation.

• What are the opening hours of the exhibition?

  Open on:
  Tuesday – Thursday, 15:00–21:00
  Friday, 13:00–21:00
  Saturday and Sunday, 12:00–20:00
  
  Special Hours on Tuesdays
  School and Family Hours: 11:00–14:00
  Low-sensory Hours: 15:00–18:00
  
  Please check the online ticket shop for details.

• What language options are available for the installation?

  The installation’s audio is in English. German subtitles and captioning (CC) are available via a QR code.

• Where can I find more information on the artwork?

  A free extended guide in English and German is available in print and online, on our website and via a QR code on site.

• How much time should I allow for my visit?

  We recommend scheduling 45 minutes for your visit to the installation.

• Is the installation suitable for small children?

  We welcome children of all ages to visit the installation. However, children under 12 are recommended to be accompanied by an adult.

• Do you offer guided tours?

  Regular tours are not offered. Information about curator-led tours will be provided in advance on our website and through our social media channels.

• What languages does the on-site staff speak?

  The on-site staff speaks German and English.

• Are there cloakrooms or lockers?

  You can place coats and bags in the lockers on site. Please refrain from bringing any baggage that exceeds the common handbag size (A4) as we cannot store large bags, and there are only a limited amount of small lockers available. Please note that LAS Art Foundation is not liable for any personal belongings left behind.

• Is there food or drink offered for purchase on site?

  There are no food or drink options available for purchase on site. However, there are cafés and restaurants nearby (Köpenicker Straße).

• Is food or drink allowed in the installation?

  Food or drink is not allowed in the space.

• Is it permitted to take dogs inside the installation space?

  Dogs are not permitted inside the space. The only exceptions are guide dogs.

• How can I get to the installation space Kraftwerk Berlin?

  Kraftwerk Berlin can be reached by public transport (Heinrich-Heine-Straße, U8, Bus 147, 165, 265).
  
  The address is: Kraftwerk Berlin, Köpenicker Str. 70, 10179 Berlin

• Where can I ask for lost property?

  Should you have lost a personal item in the installation, please contact our visitor service at visit@las-art.foundation.

• Am I allowed to film or take photos in the installation?

  Please note that taking photos, videos and audio recordings in the installation is permitted for private and non-commercial use only. You are very welcome to share your WE FELT A STAR DYING experience on social media with us!
  
  Instagram
  @las_artfoundation @studioprouvostsocialclub
  Geotag on Instagram: Kraftwerk Berlin
  
  Hashtags:
  #LaureProuvost #WEFELTASTARDYING #LASBerlin #LASArtFoundation
  
  TikTok
  @LAS_artfoundation
  
  Hashtags:
  #LaureProuvost #WEFELTASTARDYING #LASBerlin #LASArtFoundation
  
  On Facebook, please tag @LASartfoundation, and on X, please mention #LASBerlin.

• Who can I contact when I have questions?

  If you have questions, please contact our visitor service team via visit@las-art.foundation.